Term and Conditions

Place an order

All our orders are online. If you wish to place an order over phone, our rep will assist you in creating an online account and placing an order. After you place your order, we will send you an e-mail acknowledgement. Our phone, fax and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order on cumidirect@cumi.murugappa.com , you agree that you are buying for your business needs.

Our business hours

Our hours are 9AM to 6PM Monday to Saturday at  044- 39249152/9077

Order delivery times

If material is in stock or readily available, we dispatch in 3-4 business days. For special order or out of stock items delivery times are 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business days. If order times exceed what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount

Shipping orders outside India

We currently do not accept orders for international shipping on our website. If you are an international customer please email us your requirement at cumidirect@cumi.murugappa.com and we will determine whether we can fulfill your order or not.

Vat and Central Sales Tax

We invoice all transactions and charge all taxes as per regulation.
We charge VAT depending on the item being shipped. We offer refund upon original C-form being submitted to us, in which case we will charge only 2%/14.5% CST for any outside Tamil Nadu transactions and refund the difference

Excise Duty and MODVAT

We charge excise duty if applicable. Excise is either included in price or separately displayed at time of checkout, whichever is applicable. We provide excise duty/MODVAT documents upon request – Contact us at cumidirect@cumi.murugappa.com We offer tax invoice along with retail invoice where required.

Payment Methods

We accept payments via Netbanking, NEFT/RTGS, debit cards, credit cards,cheque. Please mail us to Carborundum Universal Limited No. 655, T. H. Road, Tiruvottiyur (044 3924 9152) by speedpost or registered post or courier. We cannot claim responsibility for cheques sent through normal mail. Please enclose invoice copy along with your cheque.

Additional information about previous orders

Click on Order History at the top of the web site to view information about your previous orders. From there you can access your invoices, proofs of delivery, and other shipment information.